Frequently Asked Questions

Welcome! We’ve built this list of commonly asked questions to help you quickly get answers to anything you need to know about using the 18Birdies app. Don’t see what you’re looking for here? No problem; our friendly support team at support@18birdies.com is happy to answer your questions.

Getting Started

Features

Troubleshooting

Sharing

DreamGames

Getting started

Where can I download the app, and how much does it cost?

You can download the app for FREE on the App Store and Google play. We won’t spam you with ads, and you don’t need to enter a credit card to sign up. Win-win, right?

How can I create my account?

After downloading the app, you can quickly create an account using your email address or Facebook account.

Where can I contact the 18Birdies team?

We’d love to hear from you! You can reach us here:

Email: support@18birdies.com
Twitter: twitter.com/18BirdiesApp
Facebook: facebook.com/18Birdies
LinkedIn: linkedin.com/company/18Birdies
Instagram: instagram.com/18BirdiesApp
YouTube: http://bit.ly/2a6gMup
Snapchat: snapchat.com/add/app18birdies

Fun with features

How do I get started with scoring my game?

Here are step-by-step instructions for using the app to score on the course:

How can I check yardage?

To check yardage at any time, press the GPS+ button in the bottom-right corner. GPS+ will automatically detect where you are and give you your yardage to respective target for that hole. Press and drag the target circle to see distance in yards anywhere else on the course. And since golf courses move their tee boxes, 18Birdies lets golfers select where they want to set their tee position! Simply press and drag the golf ball to see the distance from your desired tee location.

I don’t see my course available. Can you add my course?

We love course suggestions! Please email us at support@18birdies.com to let us know which course you’d like to use with a copy of a scorecard, and we can add it for you.

My course is on the app, but there are issues (yardage, GPS, handicaps, etc). Can you fix the issue?

Of course! Please email us at support@18birdies.com to let us know which course the issue occurs on, and we will get it corrected. Please attach a picture of the scorecard and any screenshots you have that show the issue.

Does the app calculate handicap?

Yes, After you have confirmed five full rounds, 18Birdies will begin to track your handicap. We continue to update your handicap based on your best 10 games of your past 20 games.

It would be cool if 18Birdies could do something it doesn’t right now. How can I suggest a new feature?

Let us know how we can make the app better by emailing support@18birdies.com. We love to have your ideas and are continually building new features.

Troubleshooting

I forgot my password. What should I do?

Let’s get you back up and running in no time. To reset your password from the login menu, please follow these steps.

I worry about draining my battery. How can I minimize this?

There are few things we can recommend to help you out. Start by making sure you close all other apps before you start your round with 18Birdies. Once you use the app, make sure to flip back to the scorecard so the GPS isn’t the active screen. You can also press the lock screen button to save power when you are not using the app.

Sharing the fun

How can I use the app to communicate with my golf buddies?

We’re glad you asked! Golfing is meant to be shared. Involve your friends and your “Community”

How can I start or join a tournament?

To create your own tournament:

To join an existing tournament with your friends (or enemies?):

DreamGames

What are DreamGames?

DreamGames is an awesome way to get rewarded just for playing golf with 18Birdies! When you play DreamGames, you’ll have the chance to win daily golf prizes such as balls, clubs, and golf gear. Each time you play, you’ll also get entered into a drawing for the Grand Prize which changes every month.

How do I play DreamGames?

Easy! Just play golf while using 18Birdies. Each time you complete a 9-hole or 18-hole round of golf, you’ll earn Golf Bucks which you can redeem for chances to win. You can earn additional Golf Bucks by playing with your friends, playing in tournaments, or by sharing your round on Facebook. See below for a full list of ways to earn Golf Bucks.

What is a qualified round?

Qualified rounds are indicated by the “Qualified” link next to your score in your Round History. A qualified round is a round of golf that meets all the criteria for earning DreamGames Golf Bucks. Here are the criteria we verify:

I played 16 holes before it got dark so I did not finish my round, will I still earn golf bucks?

At this time, you must enter a score for all holes in order for your round to be counted as “qualified” and earn golf bucks. If you start a 9-hole round, you need to complete all 9 holes to earn Golf Bucks. All 18 holes must be completed for your 18-hole round to earn Golf Bucks.

If I play with a friend who scores my round for me on his app, will I still earn golf bucks?

Yes, you can, but you will need to do a few things to ensure you earn them:

  1. Accept your friend’s 18Birdies Round Invitation at the start of the round.
  2. Continue using your 18Birdies while you’re on the course.
  3. Confirm the completed score card at the end of the round.

If you do not open up your 18Birdies app until the end of the round, you will not earn golf bucks. As an individual player of DreamGames, you must fulfill the requirements of a qualified round with an app which you are logged into.

I played a round and confirmed my scorecard, but was never prompted to rate the course, why?

The app will only prompt you to rate the course if the round meets our criteria for a qualified round, and you have not previously rated the course in the past 3 months.

I won an instant win prize, when will I receive it?

Prizes are typically shipped within 3 weeks from the date you won, so you should receive your prize within a month. Some prizes require a custom order to fit your specifications, which can add 1 to 2 weeks. For order status, contact support@18birdies.com.

Is there a limit on the number of scratch cards I can scratch in one day?

Yes. At present, the maximum number of scratch cards you can scratch in one day is 10. The clock resets every 24 hours. For example, if you hit your scratch card limit at 5:00 PM local time, you will be allowed to resume scratching at 5:00 PM local time the next day.

How do I earn Golf Bucks?

Golf bucks are distributed as follows:

Action Golf Bucks Earned
Play a round 20
Play a round with 2 or more players 40
Play a tournament round 50
Play a betting game 30
Rate a course 30
Share a round or prize to feed or Facebook 30

I live outside the United States, can I win DreamGames prizes?

No, sadly not. At this time, DreamGames (and all associated prizes) is limited to United States residents only. In the future, we hope to expand the program to other countries.